Guaranteed response time and no contracts or long-term commitment
By: Yaniv Markovski
Today we’re launching our Essential Support plan, making it easier to build and grow your product with our tools at any stage of development.
Whether you’re just getting started or building at scale, every Mapbox developer has access to help and support when you need it — from community resources and documentation to our team of product experts.
Essential Support provides developers assistance and guidance from our Support engineers, with the predictability of guaranteed response times. For $50 per month, we’ll help you get where you’re going faster, answering all your questions within 3 business days or less.
Just like our new pay-as-you-go pricing, there are no contracts or minimum commitments to get Essential Support. Whether you’re going through a high-growth period or deploying new functionality, it’s easy to subscribe to Essential just for the months you need it.
Essential Support rounds out our full support offering, including our Business and Premium Support options for enterprise customers, and a suite of community resources and documentation for developers at any stage. Our support now offers a range of packages, allowing developers to choose the level of SLA and TAM they need including:
- Developer forums and documentation resources: In addition to the comprehensive body of product documentation, and tutorials at docs.mapbox.com and the Mapbox blog, we’re excited to support the growing developer community knowledge-base at Stack Overflow.
- Email the support team: We’ll continue to offer any Mapbox developer the ability to email our support team. With 1.7 million developers, we can’t answer every email or guarantee a response time, but we continue to value the feedback on high priority issues and the opportunity to connect with builders just getting started.
- Guaranteed Response: Guaranteed response times rely on an inquiry’s priority level. Critical issues will immediately move to the top of the list. Available only on Essential, Business, and Premium plans.
- Dedicated Technical Account Manager: A dedicated Technical Account Manager who is familiar with your business goals and can partner with you to get the most out of Mapbox technology, partnering with you on your implementation, roadmap, and operations. Available only to Enterprise customers on a Premium Support plan.
- Dedicated communications channels: Including private GitHub repository. Available only to Enterprise customers on a Premium Support plan.
Support pricing is posted on mapbox.com/pricing and summarized below:
To add Essential Support to your account, just head to your account dashboard and subscribe on the subscription page. Have more questions about Mapbox Support? Reach out to our team.
Yaniv Markovski - Head of Support - Mapbox | LinkedIn
Announcing Essential Support was originally published in Points of interest on Medium, where people are continuing the conversation by highlighting and responding to this story.